Privacy Policy
Introduction
At Acemart, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, create an account, or make a purchase.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our platform.
Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, delivery address, and payment details provided during registration or checkout.
- Account Information: Username, password, order history, wishlist, and saved addresses.
- Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on site, and referring URLs.
- Cookies & Tracking Technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic.
How We Use Your Information
Your information is used for the following purposes:
- To process and deliver your orders
- To communicate with you about your orders, promotions, and updates
- To personalize your shopping experience and recommend products
- To improve our website functionality and customer service
- To detect and prevent fraud, unauthorized access, or illegal activities
- To comply with legal obligations
Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only when necessary:
- Courier & Logistics Partners: To facilitate delivery of your orders.
- Payment Processors: To securely process your payments via Paystack.
- Service Providers: To support our website hosting, analytics, marketing, and customer support operations.
- Legal Authorities: When required by law or to protect our rights and safety.
Data Security
We implement industry-standard security measures to protect your personal information, including encryption of sensitive data (such as passwords and payment details), secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
We use cookies and similar technologies to:
- Keep you logged in
- Remember items in your cart
- Understand how you use our site
- Deliver relevant advertisements
You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.
Your Rights
You have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at support@acemartng.com.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will delete or anonymize your data unless required by law to retain it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at support@acemartng.com.