Shipping & Delivery
Delivery Options
We offer multiple delivery options to get your order to you as quickly and conveniently as possible:
- Door Delivery: Your order will be delivered directly to your doorstep by our courier partners. Available in Lagos, Abuja, Port Harcourt, and other major cities.
- Pickup Station: Choose a nearby pickup station and collect your order at your convenience. This option is free for many products.
- Express Delivery: Available for select items in major cities. Get your order within 24–48 hours.
Delivery Timeframes
Estimated delivery times depend on your location and the product you ordered:
- Lagos: 1–3 business days
- Abuja, Port Harcourt, Ibadan: 2–5 business days
- Other cities: 3–7 business days
- Remote areas: 5–10 business days
Please note that delivery timeframes are estimates and may vary due to circumstances beyond our control, such as weather conditions, public holidays, or courier delays. You will receive an estimated delivery date at checkout.
Shipping Fees
Shipping fees are calculated based on your location, the weight of the item(s), and the delivery method selected. You can view the exact shipping cost before completing your order at checkout.
- Free shipping is available on select products and for orders above ₦20,000 within Lagos.
- Large items (electronics, appliances, furniture) may attract additional shipping charges due to special handling requirements.
Order Tracking
Once your order has been shipped, you will receive an email and SMS with your tracking number and a link to track your delivery in real time. You can also track your order by logging into your account and visiting the Track Order page.
Failed Delivery Attempts
If our courier is unable to deliver your order after multiple attempts (typically 2–3 attempts), your package will be returned to our warehouse. We will contact you to reschedule delivery or process a refund if preferred.
Please ensure that your delivery address and phone number are accurate to avoid delays or failed deliveries.
International Shipping
Currently, we only ship within Nigeria. We do not offer international delivery at this time.
Undelivered or Damaged Items
If your order has not been delivered within the estimated timeframe, please contact our customer support team immediately. If your package arrives damaged, please do not accept it and inform the delivery agent. Report the issue within 24 hours via our Help Center or by emailing support@acemartng.com.