Returns & Refunds

Return Policy Overview

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the conditions outlined below.

Return Window

You have 7 days from the date of delivery to initiate a return request. After this period, we reserve the right to reject any return request unless the item is covered by a manufacturer warranty.

Conditions for Returns

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• All accessories, manuals, tags, and free gifts must be included.
• The item must not fall under the non-returnable categories listed below.
• You must provide proof of purchase (order number or receipt).

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective or damaged upon arrival:

• Intimate apparel, swimwear, and lingerie
• Cosmetics, fragrances, and personal care products
• Perishable goods such as food and beverages
• Software, digital downloads, and gift cards
• Items marked as non-returnable on the product page

How to Return an Item

1. Log in to your account and go to your order history.
2. Select the order and click "Return Item."
3. Choose a reason for the return and provide any necessary details or images.
4. Wait for our team to review and approve your return request (usually within 1–2 business days).
5. Once approved, you will receive instructions on how to send the item back, including a pickup arrangement or the nearest drop-off location.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method or as store credit, depending on your preference and the original payment type.

• Paystack / Card Payments: Refunds will be credited to the original card or bank account within 5–10 business days, depending on your bank.
• Bank Transfer: Refunds will be processed to the bank account you provide during the return request.
• Store Credit: You may opt for store credit, which will be added to your wallet immediately upon approval.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please report it within 24 hours of delivery. We will arrange a free return pickup and offer a full refund or replacement at no extra cost.

Cancellation Policy

You may cancel an order before it is shipped by contacting our support team. Once an order has been dispatched, it cannot be cancelled, but you may initiate a return after delivery.